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Technical Support Specialist | POS & SaaS | Service Delivery
9,000+ Hours in Remote Tech Support
6,000+ POS Leadership Hours
End-to-end incident management across chat, email, and voice. Handling high-volume user queues, complex multi-platform troubleshooting, remote desktop diagnostics, and 24/7 on-call coverage.
Support gets expensive when it becomes fragmented, reactive, and dependent on workarounds – leading to repeat tickets, slow resolution, and frustrated customers.
I solve problems properly, especially the ones where the obvious fix doesn’t work. I understand the issue, resolve the root cause, document the solution, and optimize the process so it doesn’t happen again.
I’ve worked remotely in POS & SaaS environments across technical support, payments, support operations, software testing, and team leadership.
Every case study reflects hands-on work across POS & SaaS – from software releases, Android, hardware, networking, implementation, payments, production systems, leadership, and knowledge enablement.
Pre-release & post-release testing · 61 releases · Android Testing
Cross-build comparison · APK Analyzer · ABI diagnostics
Hardware · networking · ESC/POS · 5 Star printers · high-value client
Multiple legacy & cloud-based POS systems · New-customer migrations · Existing-customer menu updates
Live POS systems · Sales vs. tender · settlement validation
Support operations · Team leadership · Workflow optimization · SLAs · KPIs · CSAT · FCR
150+ updated knowledge-base articles · 100+ step-by-step 4K video tutorials · Real-time documentation
400+ merchant accounts · Payment terminals · Tier 3 troubleshooting · Revenue-impacting issues
4,000+ hours · Daily engagement · 100+ merchant accounts · L2/L3 Support · SQA · Payments · POS Operations
Technical Support & Operations Hours
POS Merchant Accounts Supported
CSAT
First Contact Resolution (FCR)
Android POS Releases Tested (Pre-Release & Post-Release)
Knowledge Base Articles
YouTube Video Tutorials (4K)
The rest is in the problems solved, systems improved, customers supported, teams developed, and knowledge left behind.
I had the opportunity to work with Zeeshan as his client, and he consistently demonstrated professionalism and responsiveness. He was always helpful, addressing our needs promptly and efficiently. I highly recommend him for his reliable and client-focused approach.
Zeeshan is a powerhouse full of ambition and always willing to go extramile i still remember him being the top performer in his first month of Joining.
Mohammad Zeeshan is known for his exemplary work ethics and commitment. As we work along same paths I find Zeeshan extremely valuable resource to our organization. His sheer dedication and assiduity earned him great name within and outside his team as well. One of the finest resources in my connections.
I have had the opportunity to work alongside Mohammad Zeeshan. I have seen him taking new challenges without any apprehension. Zeeshan is a keen, focused and enthusiastic individual possessing a positive attitude with work ethics.
Zeeshan’s support and dedication were unbelievably amazing! And his devotion to the company and to help the customers was extraordinary.
Zeeshan was initially rejected due to it being his first interview and lack of interview skills. He went away and came back with improved interview skills and passed with flying colours. He was like a sponge in training and quickly became a top performer when on the job. Great work ethic with a hunger for success. One of my best employees.
Mr. Zeeshan is a focused, hard working and dedicated professional. He will do what ever it takes to get the job done.
Mohammad Zeeshan was a fantastic person to work with, and is not only a multi-skilled and insightful colleague, but also an inspiring strategist. Very good person. A great employee with very strong problem-solving skills.
I worked with Zeeshan at KeepTruckin and found him an amazing resource. Very intelligent, quick learner, creative and a team player.
Manager Contact Center, Quality Assurance, Operations & Projects
Multiple displays (3), including 4K
(Powered by 64 gigs of RAM. 💀)
This is where the serious work happens. Calls, troubleshooting, testing, documenting, and everything else that keeps support moving.
Besties for Life. Romeo is my German Shepherd, my constant companion, and an essential part of life outside the screen. He loves road trips, exploring new places, and apparently believes every good trip should include ice cream.
P.S. Traveling and ice cream are his absolute weaknesses. 😅❤️
A Trip North Fixes What’s South
If I’m not at my workstation, try finding me north!
Dad. Romeo. Me. Pure family time.
End-to-end technical support across chat, email, and voice, including troubleshooting, incident management, remote diagnostics, and support operations.
Both. I’ve supported businesses, merchants, employees, and end customers across POS and SaaS environments, including customer onboarding and implementation support.
Yes. I have hands-on Tier 1–3 troubleshooting experience with PAX, Valor, and Dejavoo payment terminals, Star and Epson receipt printers, KDS, networking, device communication, and multi-device POS environments.
Yes. I’ve built and led remote support teams from scratch, improved workflows, coached agents, managed day-to-day support operations, maintained SLAs and KPIs, and achieved 99% CSAT.
Functional, regression, and UAT testing across POS and SaaS releases, including structured bug reporting, UI/UX review, and step-by-step reproduction. Hands-on experience in testing 60+ Android POS releases.
Yes. I’ve built and maintained support knowledge bases with 150+ articles and 100+ step-by-step YouTube video tutorials covering troubleshooting, processes, SOPs, and product guidance.