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Senior SaaS & POS Tech Support Specialist
4K Support Tutorials | Software Quality Assurance
Scalable, Reliable & Proactive Remote Solutions!
As a Top Rated Plus professional with 2,100+ Upwork hours—and 4,200+ hours in 2025—I deliver end-to-end SaaS and POS support with measurable results. I combine technical expertise, operational leadership, and 4K creative content to drive faster onboarding, higher customer satisfaction, and smoother daily operations. My work consistently achieves 99% CSAT, 100% Job Success Score, 95% First Contact Resolution, and 30% reduced downtime, helping businesses resolve issues on the first touch, reduce repeat tickets, and scale efficiently. I work freelancer-first, ensuring direct communication, accountability, and fast results.
Expert Customer/Tech Support | Onboarding | VA | 4K Training Materials
Saas & POS Tech Support | Onboarding | SQA | 4K Support Tutorials
I had the opportunity to work with Zeeshan as his client, and he consistently demonstrated professionalism and responsiveness. He was always helpful, addressing our needs promptly and efficiently. I highly recommend him for his reliable and client-focused approach.
Zeeshan is a powerhouse full of ambition and always willing to go extramile i still remember him being the top performer in his first month of Joining.
Mohammad Zeeshan is known for his exemplary work ethics and commitment. As we work along same paths I find Zeeshan extremely valuable resource to our organization. His sheer dedication and assiduity earned him great name within and outside his team as well. One of the finest resources in my connections.
I have had the opportunity to work alongside Mohammad Zeeshan. I have seen him taking new challenges without any apprehension. Zeeshan is a keen, focused and enthusiastic individual possessing a positive attitude with work ethics.
Zeeshan’s support and dedication were unbelievably amazing! And his devotion to the company and to help the customers was extraordinary.
Zeeshan was initially rejected due to it being his first interview and lack of interview skills. He went away and came back with improved interview skills and passed with flying colours. He was like a sponge in training and quickly became a top performer when on the job. Great work ethic with a hunger for success. One of my best employees.
Mr. Zeeshan is a focused, hard working and dedicated professional. He will do what ever it takes to get the job done.
Mohammad Zeeshan was a fantastic person to work with, and is not only a multi-skilled and insightful colleague, but also an inspiring strategist. Very good person. A great employee with very strong problem-solving skills.
I worked with Zeeshan at KeepTruckin and found him an amazing resource. Very intelligent, quick learner, creative and a team player.
Manager Contact Center, Quality Assurance, Operations & Projects
I help SaaS and POS businesses improve operations by closing the gaps that slow down support teams and merchants. The All-in-One Remote Solution covers end-to-end technical support, merchant onboarding, SQA testing, and 4K digital content creation. By integrating these services, I typically help clients reduce repeat support tickets by 30–40% and cut onboarding time by up to 40%.
I have hands-on experience supporting cloud-based and legacy POS platforms in live production environments, including EntreePOS, VST POS, DinerDaddy, EPOS Gurus, Motive, PAX Technology, Valor PayTech, and Dejavoo. My work covers the intersection of software and hardware, including multi-terminal deployments, payment terminal resolution, and QA testing.
Yes. I build structured, 4K video-first training ecosystems and knowledge base documentation designed for real-world adoption. By creating high-fidelity SOPs and merchant-facing help content, I empower users to resolve issues independently, which significantly lowers overall support volume.
I don’t just handle tickets; I improve how POS and SaaS systems operate. As a Top Rated Plus professional with over 2,000 Upwork hours, and overall 4200+ logged hours in 2025. I combine technical expertise, operational leadership, and creative content into one accountable role. I focus on measurable results—like faster onboarding and higher satisfaction—that show up in your daily performance, not just reports.
